Frequently Asked Questions
What is your cancellation policy?
If a boat reservation is cancelled up to 48 hours before the start of the reservation, the customer will receive a full refund or a gift card. If the reservation is cancelled within 48 hours, there will be no refunds, and the fee is non-refundable. Late arrivals will be charged the full rental rate. NO EXCEPTIONS. No-shows will be charged the full rental.
What if there is bad weather?
Sand Island Boat Rentals reserves the right to cancel boat rentals due to inclement weather conditions. Any weather conditions that the marina considers dangerous to boating safety will be grounds for cancellation. If the reservation is canceled due to weather, the customer will not be charged for the rental.
Do I need boating experience to rent?
Yes, we do prefer renters have some boating experience, however, we will do an onboard test drive with each customer to assure they are comfortable with operating the boat.
Can I fish from the boat?
No, our pontoon boats are designed for luxury cruising and beach access. Fishing is not permitted.
Can I pull a tube or ski behind the boat?
No, for liability's sake, our insurance does not allow any pull-behind activities behind the boat.
Are dogs allowed on our boat rental?
Dogs are allowed, but we would like to know their size and type beforehand. Our Barlettas are built with integrated pet dishes at the base of the helm, allowing easy access for your furry family members. They also have Doggie DockView (patent-pending) doors with color-coordinated, "see-through" hard plastic screens on both the bow and port gates.